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Guarantee Terms ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- For fast access to Eleclink Customer Service, including help on Order Status, Changes, or Internet Commerce assistance
Eleclink Service Levels
Eleclink Customer Service is committed to fast response with most cases receiving confirmation within eight hours and complete resolution within 24 hours. The time taken for the complete resolution of a case varies according to the complexity of the request; however we aim to resolve cases on average within 32 hours for global custome. To contact Elecklink Customer Service, please refer to the e-mail addresses and phone numbers.
sales@eleclink.com
marketing@eleclink.com Internet Commerce Benefits Eleclink offers robust Internet Commerce solutions that help you increase your productivity. If you have a purchasing relationship with Eleclink, this comprehensive set of applications is available to you 24 hours a day, seven days a week. When processing transactions with Eleclink, our Internet Commerce applications give you immediate access to real-time Eleclink database information, including updated product availability and pricing. Easy, Accurate Order Setup Online Quote:
Retrieve real-time pricing information for a particular product or an entire order. The Eleclink Online Quote retrieves information right out of the Eleclink database to ensure accuracy. Lead Times:
Plan your order in advance by checking the "lead time" for the product you want to order. Submit Your Order Anytime, Anywhere Ordering
Place your order with speed and accuracy. Using the Eleclink Online Ordering allows you to configure, price, and submit your orders directly to Eleclink via the Internet, ensuring immediate and accurate order processing. Change Order
Change your order, anytime, from anywhere. The patented Eleclink Change Order path allows real-time access to previously submitted orders, allowing you to change almost anything and submit the request to Eleclink. Real-Time Status on Demand
Keep up-to-date on your Eleclink orders by checking their status online. A simple query with the Eleclink gives you access to real-time status of your Eleclink order . You can also run reports containing the current status of all of your Eleclink orders for a specified date range.
Invoice
View your invoice. Through the Eleclink Invoice Path , Eleclink displays invoices informations of record online to make your ordering experience easy and seamless. Aged Account Summary
Summarize your Eleclink business. The Eleclink Aged Account Summary Tool provides the current status of all your open invoices, credits, debits, and unapplied cash at any time. Notification
The Eleclink Notification delivers order acknowledgments, pricing, shipment notifications, change requests, and invoice notifications to you via e-mail. Improve Your Productivity Using the suite of Internet Commerce tools at Eleclink, you can directly improve the productivity of your organization. Managing your Eleclink business on the Web enables quick, easy processing of all transactions, with no manual intervention required, allowing you to process requests at any time, from anywhere in the world. Whether you are checking status, configuring a product, or signing up for notification, the robust suite of online applications at Eleclink will empower you with real-time ordering information while increasing your productivity, giving you the freedom to focus on your priorities. |
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